Employee Sentiment and Opinion, Employee Engagement SurveyConsiderations when planning a survey for your organizational staff Survey questions we provide for you to choose Customer Engagement Surveys Questions to choose from for a customer survey Gauge what is important to your key customers and identify how you may serve them better to gain loyalty and promotion.
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Mon 21 May 2012

The Customer Engagement Survey

 

Customer_Engagement

The Customer Engagement Survey is a ready to deploy survey for all corporations with customer facing requirements. By design, the survey is meant to gather responses from the corporate client base. The survey is comprised of 8 sections:

1. Overall Sentiment

2. Products and Services

3. Ordering

4. Sales and Service

5. Delivery

6. Billing

7. Post Sales

8. Written Responses

For a detailed preview of the questions in the survey, please navigate to the following section on Questions, where all the questions are displayed in question groups and pages. In addition, you may also elect to try the Survey Constructor to build your own specific survey.

 

Customizing Your Survey

All surveys are initiated through a process of selecting the questions you would like included in your survey. These questions are presented in an actual demo form for you to select the questions individually by clicking on the checkboxes located beside each question. If there are questions that you find inapplicable in your organization, simply ignore them in the selection process.

 

Adding Questions in Your Survey

Besides the option of selecting the questions in the survey, we also provide the option of typing in additional questions you think would be relevant for your organization. In each page, 2 additional question fields are provided for you to type those questions in.

 

*note: The questions in the demo have been selected based on questions that have been similar to most organizations. This is not an exhaustive list. For all our client engagements, we typically work with our clients to add/remove questions that suit their specific needs.

Reports

We generate reports in Microsoft ExcelTM format for your convenience. You may elect to copy the charts in the report into presentation slides, report documents or even conduct further analysis of the data provided.

Download a copy of the sample report here or view the report in pdf format below: sample_report